A shop can't wait until Monday
Business hours are Monday to Saturday, 10:00 AM to 7:00 PM. Outside them, leave a ticket — it is the first thing opened in the morning.
Fastest for a counter that is stuck. Send a screenshot of the screen you are on.
+91 97898 93722For licences, invoices and anything with an attachment. We reply within one business day.
hello@techslideitsolutions.comCall
Business hours. Have your licence key ready — the application shows it under Settings.
+91 97898 93722Open a ticket
Tell us the licence key and what the screen showed, and we can usually find it without asking you anything else.
Fix it yourself, faster
The things support is asked about most, and what to do about each.
The KOT is not printing
Check which printer the station is assigned to under Settings → Printers, and that the station is actually on the item’s category. A KOT with no station has nowhere to go.
A waiter phone will not connect
The phone has to be on the same Wi-Fi as the counter PC, and Waiter phones has to be in your plan. If both are true, check how many phones are already signed in — the number is a licence limit.
A screen is locked
That module is not in your current plan. The activation screen lists what is included and what can be added; once the plan is updated the screen opens on the next licence check.
The drawer does not match the Z report
Cash in and out during service counts too, not just sales. Read the cash movements for the shift first, then the payment-mode report to confirm what was actually taken in cash.
How do I move to a new counter PC?
Take a backup, install SmartPOS on the new machine, restore it, then activate with the same licence key. Contact support if the old PC is gone and the terminal needs releasing.
Setup questions are answered in the documentation.
Ask for the thing you keep working around
Most of what shipped this year started as somebody describing a workaround on a support call. Tell us what you do today and what you would rather do — the specific version of that is worth more to us than a feature name.
Requests are read by the people who build the app, not filed in a separate inbox.
What gets asked for repeatedly is what moves up the board.
If we build it, we tell the people who asked.
Post a request
No account needed. We read every one.
SmartPOS is built and supported by TechSlide IT Solutions Pvt Ltd in Thanjavur, Tamil Nadu. For anything that is not about SmartPOS — contact TechSlideITS.