How to run SmartPOS
The topics support is asked about most, grouped by when you need them. We will walk you through any of them on a call — a remote session is usually faster than reading.
Getting started
Install at the counter
Running the setup, and pointing a second terminal or the waiter phones at it over the LAN.
Activate your licence
Entering the key, and reading what your plan includes and how much of each limit is used.
Restaurant profile and printers
Name, tax details, receipt layout, and which printer each KOT station uses.
Build the menu
Categories, items, variations, add-ons, pictures and taxes.
Service
Taking an order
Order types, rounds, variations and add-ons, and what reaches the kitchen.
The floor plan
Areas and tables, running tables, transfers and merges.
Splitting and merging bills
Splitting down to the item, and putting two tables onto one bill.
The kitchen screen
Live tickets per station, and marking work done.
Waiter phones
Signing a phone in, what a waiter can do, and the limit on how many at once.
Money
Opening and closing the register
Counted float, cash in and out, X mid-shift and Z to close.
Payment modes
Cash, card and the rest, reconciled separately on the report.
Offers and loyalty
Discounts by rule, and points or stamps redeemed at the counter.
Reports and exports
Sales, items, hourly and staff reports over any date range.
Running the place
Staff and roles
Owner, manager, cashier and waiter, and what each may open.
Attendance and payroll
Daily attendance, month sheets, payroll periods and payslips.
Delivery orders
Swiggy and Zomato through the Delivery API, in the same queue as the counter.
Backup and restore
Scheduling backups, and putting the restaurant data back.
Prefer to be shown?
We set the software up remotely — your item list, printers and tax rates — and stay on the call until the first bill prints.
Book a setup sessionSomething is broken
Open a ticket with your licence key and a screenshot of what you are looking at. That is usually enough for us to find it without asking anything.
Open a ticketIt should do X
Tell us the thing you keep working around. It goes on the list the roadmap is built from.
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